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Returns & Exchanges

REFUND, RETURN & EXCHANGE POLICY

Returns

You may return (money back) your purchase minus shipping costs for any reason, any time, within 14 days of receiving your purchase as long as it is new, unused, and returned in its original packaging and discounted less than 25%. Please note that if you received a Woodenfriend product as a gift we can only refund the original purchaser and not the recipient. If you need to make a return, please email our support team – support@woodenfriend.com to get a return authorization number.

Exchange and store credit

Within 14 days of receiving your order, you may send it back for an exchange or store credit. Items must be returned in their original packaging and be in new condition. If there is a price difference between exchanges, you will be asked to pay the difference before we send out your exchange.

WoodenFriend and our Partners can only refund merchandise purchased directly from www.woodenfriend.com. If you have purchased our product from any other vendor, you will have to apply directly to them for any refund requests.

-We advise that you send the product with tracking and signature required in case of loss.

-Shipping charges are not refundable unless the return/exchange is the result of our error.

-All returns must include the return authorization number. Customer is responsible for all return shipping costs.

-All Sale items and items discounted 25% or more from original price are FINAL SALE and no exchange or money back.

-For returns and exchanges, the customer will be fully responsible for shipment costs and extra fees (taxes, conversion rate, custom and duties etc.)